Terms & Conditions

Last updated: 2026-10-25

These terms apply to every cab, rental, airport and tour booking made with Mayon Cabs by website, app, phone or WhatsApp.

1. 1. Bookings & confirmation

   • A booking is confirmed only when Mayon Cabs confirms it by call, SMS or WhatsApp, or its status shows Confirmed on the tracking page.
   • Book at least 1 hour before pickup. Vehicles are subject to availability and may come from Mayon's own fleet or its verified partner network.
   • Driver and vehicle details are shared before pickup. An equivalent or higher vehicle may be provided if the booked one becomes unavailable.

2. 2. Fares

   • Online fares are estimates based on road distance, the published tariff, minimum km and driver bata. The final fare is based on actual km (odometer) and time used.
   • One-way trips have a minimum billable distance; round trips are billed for a minimum km per day and driver bata per day, counting both pickup and return dates.
   • Local rentals include the package hours and km; extra km and extra hours are charged at the published rates.
   • Toll, parking, state permit, hill-station, forest entry and similar charges are extra and paid at actuals.
   • Night driving, extra pickup/drop points or route changes requested during the trip may change the fare; the driver or office will inform you.

3. 3. Payment

   • Pay the driver by cash or UPI at the end of the trip unless the office has agreed otherwise. Tours and multi-day trips may require an advance.
   • Ask the driver or office for a trip summary; it is also visible on your booking's tracking page.

4. 4. Cancellation

   • You can cancel free of charge from the tracking page or by calling us any time before a driver is assigned.
   • After a driver has been assigned or is on the way, please call the office to cancel. A cancellation charge covering the driver's travel may apply.
   • If the customer is not reachable or doesn't arrive within 30 minutes of the pickup time, the booking may be treated as a no-show and charges may apply.
   • Mayon Cabs may cancel a booking because of vehicle breakdown, unsafe weather or roads, or events outside its control, and will try to arrange an alternative.

5. 5. Passenger conduct & safety

   • Seat belts must be worn. Smoking, alcohol and illegal items are not allowed in the vehicle.
   • Do not carry more passengers or luggage than the vehicle's capacity. The driver may refuse unsafe requests, including over-speeding.
   • Damage to the vehicle caused by passengers will be charged at actual repair cost.
   • Please check for your belongings before leaving. Mayon Cabs will help trace lost items but is not responsible for them.

6. 6. Your information

   • Your name, mobile number and trip details are shared with the assigned driver only to complete the trip. See our Privacy Policy for details.
   • During a trip the driver's live location is shared with you on the tracking page.

7. 7. Complaints & contact

   • Call or WhatsApp +91 89032 88615, or email mayoncabs33@gmail.com with your booking ID. We aim to respond within 24 hours.
   • These terms are governed by the laws of India; courts at Erode, Tamil Nadu have jurisdiction.